Order
Order & delivery.
For paid orders, fulfillment status, address changes, dispatch sequence, delivery updates, and tracking numbers.
Ainstec IRIS Support
Get the right answer faster.
IRIS handles order status, product setup, and business inquiries through different workflows. Start with the right topic so your request reaches the team that can actually resolve it.
01 SelectChoose the request type
02 AttachAdd order or device context
03 Follow-upThe right team replies
Support routing
Choose the path that matches your request.
Order questions, setup issues, and partnership inquiries need different information. Start with the closest path so we can understand the request faster and respond with the right next step.
Support
Product & app support.
For first setup, Bluetooth pairing, app connection, firmware, projection content, charging, and device troubleshooting.
Business
Business cooperation.
For distributors, cycling retailers, affiliate partners, media, clubs, and local communities interested in IRISGreen.
Contact form
Send a structured request.
The more specific the first message is, the faster the team can respond. Pick a category first, then add the details that help us identify the next action.
Order number first.
It lets the team check payment, address, queue position, and dispatch status without another email.
Device context matters.
Phone model, app version, firmware version, and device state make setup issues easier to reproduce.
Show the channel.
Country, sales channel, audience type, and cooperation model help us route partnership requests correctly.
Cleaner follow-up.
The category you choose helps us reply with the right information instead of asking you to repeat the same context.
